Refund policy

At CubCart, we take immense pride in the quality of our curated essentials. We want you and your little one to be 100% satisfied with your purchase. If for any reason you are not happy, we are here to help.


1. 30-Day Return Window.

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.



2. How to Initiate a Return.

To start a return, please contact our Cub Care team at [Insert Your Business Email Here]. If your return is accepted, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.


3. Damaged or Incorrect Items.

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right with a replacement or a full refund.

4. Non-Returnable Items.

For hygiene and safety reasons, certain types of items cannot be returned, such as:
•

 • Personal care goods (e.g., opened skin care or pacifiers).


 • Custom or personalized products.


 • Final sale items or gift cards.



5. Exchanges.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


6. Refunds



We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at helpme@cubcart.store . Please note that returns will need to be sent to the given address
VIA e-mail. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 



You can always contact us for any return question at
info@cubcart.store